commercialsolutions.ford.ca Privacy Statement

1.  General Statement:

We respect your privacy and are committed to protecting it.  This privacy statement explains our policies and practices regarding online customer information.  It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns.  It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you.  By using the site, you agree to the terms of this privacy statement.  

This Privacy Statement applies to the commercialsolutions.ford.ca website and its vanity URL telematics.ford.ca which is owned by Ford Commercial Solutions, which is a business unit of Ford Smart Mobility LLC which is a wholly-owned subsidiary of Ford Motor Company (collectively referenced herein as “we”, “us”, “our”) and this privacy statement governs data collection by the website and usage by Ford Smart Mobility LLC.. 

2.  Information About Our Website and General Data Collection Practices:

The business purpose of this website is to provide you information on Ford commercial Solutions products and services.  

For added convenience, a select set of site features are accessible from web-enabled mobile devices as a mobile-optimized web experience.  The intent is to provide screens that are optimized for the size of screen and operating system.  On some devices these site features may be limited in functionality.  

Online Tracking Information

When you visit this site analytics providers may collect information about your online activity over time and across websites.

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (“DNT”) signals other than cookies, Ford Motor Company does not currently respond to undefined “DNT” signals to this website. 

Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some functions or services on our sites.

See Sections 5 and 7 for more information.

3.  Business Contact Information We Collect From You:

Certain portions of this website are free to browse without logging in or providing personally identifiable information (e.g. your name) or business contact information (e.g. company name and address and company email address and phone number) herein after collectively referenced as “business contact information”.

The website provides you the opportunity to request additional information. In order to fulfill such requests, we need a name, company name, company email address and phone number.

Our primary goal in collecting business contact information from you when you visit commercialsolutions.ford.ca is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features.    

4.  How We Use the Business Contact Information We Collect:

Business contact information collected on commercialsolutions.ford.ca may be used to:

  • Fulfill a site user request (e.g., to receive a phone call from us regarding our products and services) 
  • Respond to your comments or requests for information
  • Make the user experience more customer friendly
  • Contact you if necessary in the course of processing or shipping an order for products or services
  • Comply with legal requirements 
5.  Other (Non-Business Contact) Information We Collect From Site Visitors:

commercialsolutions.ford.ca collects other “non-business contact  information” from site visitors.  This means that we do not track these items on an individual basis that identifies the site visitor. Such information includes tracking the site pages that are visited or the amount of time spent on our site.

If you visit this site using a mobile device, we collect additional non-business contact information which may include the type/model of the mobile device viewing the site and the mobile device’s service provider and operating system. 

Our primary goal in collecting non-business contact information from you is to be able to perform site metrics that allow us to improve the functionality of the website.     

We may use session and persistent “cookies,” session logs, spotlight ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as Adobe; this company may also use such tools) to collect aggregate or other non-personally identifiable information about site visitors.  An explanation on collection methods and how they work is included in Section 7 - Methods to Collect Information, below.    

6.  How We Use the Non-Business Contact Information We Collect:

Non-business contact information collected on commercialsolutions.ford.ca may be used to:

  • Compile aggregate and statistical data to help in website design and to identify popular features
  • Measure site activity to allow us to update our site to better meet user wants and needs
  • Make the user experience more customer friendly

commercialsolutions.ford.ca utilizes non-business contact information for the purpose of performing analytics on the user’s experience while visiting this site. This analysis:

  • Is performed on an aggregate level
  • May involve the use of a third-party vendor acting on our behalf
  • May be combined with data collected by third parties on other sites and apps and across devices
  • Is performed in order to improve our website and the user experience
  • May include the use of session and/or persistent cookies to track user movement across this and other Ford Motor Company websites or to track other events within or across this and other Ford Motor Company websites 
7.  Methods to Collect Information:

A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences.  There are a couple different types of cookies.

A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever. 

A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them.  Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.

This site may use third-party click tracking analytics tools (such as Adobe) to capture clickthrough statistics.  These parties may collect information about your use of the site and across different sites and mobile apps, and across devices over time.

commercialsolutions.ford.ca may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times.  Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address.  In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

This website may generate a “session log” when you visit our site.  We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used.  The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits.  

Users may be directed to commercialsolutions.ford.ca via banner ads or site links.  Ads or site links that are placed by commercialsolutions.ford.ca use cookies or web beacons to deliver metrics on the effectiveness of the ads or links.  They do not collect personally identifiable information from the user.   

8.  Sharing Your Information:

commercialsolutions.ford.ca does not share, sell, or rent business contact information with independent companies for their own use without providing you a choice.

Business contact information that you provide to us in the course of requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of notifying you in connection with the provision of products or services.   

We may share business contact information with vendors, contractors or partners in the normal course of business.  Vendors, contractors or partners of commercialsolutions.ford.ca who have access to your business contact information in connection with providing services for commercialsolutions.ford.ca are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for commercialsolutions.ford.ca.              

Site metrics for commercialsolutions.ford.ca, which do not include business contact information,  may be shared with other Ford Motor Company websites or subsidiaries or affiliates.  

commercialsolutions.ford.ca will disclose your business contact  information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company, its affiliates or the site; (b) protect and defend the rights or property of Ford Motor Company, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Ford Motor Company or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.

9.  Access To and Control Over the Use of Your Information:

To correct or update your business contact information contact us at 833-327-3673, Monday through Friday between 9:00 am – 5 pm EST, so that we may be able to process your changes.  commercialsolutions.ford.ca will use reasonable efforts to correct any factual inaccuracies in your information.       

The scope of access available for this request is for information stored in the database that holds the data for commercialsolutions.ford.ca. 

10.  Security of Your Information:

Safeguarding information of visitors to our website is important to us.  While no systems, applications or websites are 100% secure, we use systems, policies and procedures to reasonably protect information from loss, misuse or alteration.  

Vendors, contractors or partners of commercialsolutions.ford.ca who have access to your personally identifiable information in connection with providing services for commercialsolutions.ford.ca are required to keep the information confidential.

Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for commercialsolutions.ford.ca.

11.  Processing of Personal Data:

By visiting this site and by providing your business contact information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your business contact information and 

non-business contact information globally --- including to the United States – in accordance with this Privacy Statement.  Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations.  Your consent shall be deemed to include your consent to transfer of the business contact identifiable or non-business contact information to locations that may have different levels of privacy protection than in your own country.

12.  Links to Other Sites:

commercialsolutions.ford.ca provides links to other websites.  We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information.  commercialsolutions.ford.ca is not responsible for the privacy statements, content or data handling practices on other websites.     

13.  Children’s Privacy:

commercialsolutions.ford.ca does not knowingly intend to collect personally identifiable information from children under 13 years of age.  

If a child has provided us with personally identifiable information a parent or guardian of that child may contact us at the phone number or mailing address listed in section 14 if they want this information deleted from our records.  We will then make reasonable efforts to delete the child’s information from the database that stores information for commercialsolutions.ford.ca.  

14.  Contacting Us:

If you have any questions, comments or concerns about this online privacy statement for commercialsolutions.ford.ca, commercialsolutions.ford.ca privacy practices, or have any questions regarding the contents of this website please contact us at 833-327-3673.      

commercialsolutions.ford.ca is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data.  commercialsolutions.ford.ca will be happy to respond to your questions and comments.  

15.  Privacy Statement Effective Date and Revision Days:

Occasionally we may update the privacy statement for commercialsolutions.ford.ca in order to reflect any changes to the website or our privacy practices.  If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect.          

The effective date of this privacy statement is June 2018